Terms and Conditions for Mediation Services

Our service primarily focuses on coordinating and mediating services such as hotel bookings and scheduling appointments with clinics. We do not organize the travel itself. As mediators, we are not travel organizers. The booked services result in individual contracts with the respective service providers, including hotels, clinics, and transfer companies. The actual execution of the mediated services is not within our area of responsibility. Information (prices, etc.) about the mediated service providers is based solely on the details provided by those service providers. We do not assume liability for the proper performance of services by the service providers. A customer may cancel the trip at any time before departure. The cancellation must be communicated in writing via email or post to Noyan Clinic Ltd., Istanbul. In case of a rescheduled appointment, the amount paid will be credited toward the new treatment or other products/services offered by Noyan Clinic Ltd. We expressly assume no liability for claims arising from the provision of medical treatments by medical facilities. The decision on the type of medical treatment lies solely with the customer. In particular, we are not liable for treatment errors. The operation, associated medical pre- and post-care, and all other medical additional services are third-party services that we only mediate. In these cases, the customer enters into a contract directly with the clinic.

Appointment Booking

To book a treatment appointment, the customer must send us their flight ticket. The appointment will only be confirmed upon receipt of the flight ticket.

1. Contract Conclusion

By making a booking, either in writing, orally, or by telephone, the customer offers to enter into a contract with the mediator. The contract is concluded with the mediator’s written booking confirmation (via email or post).

2. Payment

The full payment for the treatment must be made before the operation. Payment can be made in cash or by credit card on-site. If payment is not received in time before the operation, the mediator may withdraw from the contract and charge the customer for any resulting costs. The mediator may also claim damages for non-fulfillment of contractual obligations.

3. Services

We only mediate individual services and do not act as a travel organizer. The mediated services include booking and coordinating hotel reservations, scheduling appointments with medical service providers, and optional day programs. The booked services result in individual contracts with the hotel, clinic, or agencies. The mediator’s obligation is limited to the proper organization of the booked trip. The actual execution of the mediated services is not part of the contractual obligations. The operation, associated medical pre- and post-care, and other additional medical services are third-party services that can only be mediated. The customer enters into a separate contract with the clinic for these parts of the trip.

4. Cancellation and Rebooking

If the customer cancels the contract, the resulting costs depend on the terms of the hotel or clinic. Rebooking an already confirmed trip is only possible by canceling the booked trip and simultaneously booking another trip. Any rebooking fees or partial trip costs are determined by the conditions of the hotel or clinic. For rebooking up to 30 days before the trip, the mediator does not charge an additional handling fee. In case of customer payment default, the mediator may withdraw from the contract. In such cases, the mediator retains the deposit and may claim damages for non-fulfillment of contractual obligations from the customer.

Cancellation

If the customer cancels the appointment before starting the trip, no costs will be incurred. However, if the customer has already begun the journey and then cancels, the costs for transfers and the hotel must be borne by the customer.

5. Passport, Customs, and Health Regulations

The customer is responsible for complying with the passport, visa, customs, and health regulations in Turkey as communicated by the mediator. The mediator is not liable for the timely issuance and receipt of required visas by the respective diplomatic representation unless the delay is the mediator’s responsibility. The customer is solely responsible for adhering to COVID-19-related regulations. We recommend that all customers check the website of the German Federal Foreign Office for updates.

6. Liability

The information about transfers and hotel accommodation is based solely on details provided by the respective service providers. Therefore, the mediator is only liable for the careful selection of service providers and the proper transmission of information. Liability related to the provision of medical services by the clinic is excluded. The decision to enter into a contract with the clinic and the type of medical treatment lies solely with the customer. The mediator’s liability is limited to the violation of essential contractual obligations and is restricted to foreseeable, typical damage at the time of contract conclusion. This limitation does not apply to injuries to life, body, or health. If the damage is covered by the customer’s insurance, the mediator is only liable for associated disadvantages to the customer. The contractual liability for damages that are not bodily injuries is limited to three times the travel price, provided the customer’s damage was not caused intentionally or through gross negligence or the mediator is solely responsible for the customer’s damage due to the fault of a service provider. Liability for disruptions in connection with third-party services mediated by the mediator is excluded, particularly for medical treatment errors.

7. Payment Terms

Full payment for the treatment must be made before the operation. Payment can be made in cash or by credit card on-site. For bookings made less than seven working days before the trip, the total price is due upon arrival on-site.

8. Data Usage

If you are our customer or have purchased one of our products or services, we use your phone number and email address to send you advisory and promotional information via messenger, email, or phone. You can object to this use at any time via phone, email, messenger, or post. We use your data based on the agreement between us for information, advice, support, and advertising.

If you are not yet our customer and do not wish to receive advertisements, we will promptly adjust our communication with you. You can withdraw your consent at any time. Upon withdrawal, we will no longer contact you, and you will not receive any advisory or promotional offers for similar services.

9. Severability Clause

If individual provisions of these mediation terms are wholly or partially invalid, the validity of the remaining provisions or the remaining parts of such provisions and the contract shall not be affected. An invalid provision will be replaced by a valid provision that most closely reflects the economic purpose of the invalid provision.